Cookies Policy

What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or other device. They allow the website to recognise a device and remember certain information about a visit. Similar technologies, such as pixels, tags, software development kits and local storage, can perform comparable functions. In this policy, we use the word cookies to refer to cookies and these related technologies.

Cookies can be set by the website you are visiting, which are known as first-party cookies, or by another service that supports website functions, which are known as third-party cookies. A cookie may last only for the duration of your browser session or may remain on your device for a longer period. The period depends on the purpose of the cookie and the settings used by the relevant service.

Cookies do not usually identify you by name on their own. However, information collected through cookies may be linked with information you provide when using an account, contacting us, or interacting with our services. Where this occurs, the information may be handled as personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why cookies are used

• To keep the website working and support secure account functions.
• To remember choices, preferences and settings during a visit.
• To understand how visitors use the website and identify areas for improvement.
• To help measure the effectiveness of website content and communications.
• To support relevant advertising, marketing or promotional activity where permitted.
• To help detect unusual activity, protect the website and reduce fraud or misuse.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support page navigation, account access, session management, security controls, fraud prevention and other features that you request. Without these cookies, parts of the website may not operate correctly. Because they support essential functions, they may be used whenever the website is accessed, subject to applicable law and available browser controls.

Functional cookies

Functional cookies help the website remember information that makes your visit more convenient. For example, they may remember language, display, region or other settings that you select. If you refuse or remove these cookies, you may need to enter your preferences again and some features may be less personalised.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may collect information such as the pages visited, the links selected, the time spent on a page, general device information and whether a page or feature works as expected. This information is generally used in aggregate or combined form to monitor performance, improve usability and develop website content.

Advertising and marketing cookies

Advertising or marketing cookies may be used to measure campaigns, limit repeated advertising, understand interactions with promotional content or present information that may be more relevant to a visitor. These cookies may be provided by third parties and may allow activity across different websites or services to be linked. They will only be used where appropriate and in line with applicable requirements and your choices.

Security and compliance technologies

Some cookies and similar technologies support security, responsible access and compliance processes. They may help identify automated activity, protect account functions, investigate suspicious behaviour, maintain records of preferences or prevent a person from bypassing website controls. These technologies may operate separately from analytics or advertising tools.

Your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept, reject or customise certain categories of cookies. Your choices may be saved in a cookie or similar technology so that the website can remember them. If you clear your browser data, use another device or open a different browser, you may be asked to make your choices again.

You can also manage cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, receive an alert before a cookie is stored or prevent third-party cookies. The exact steps vary between browsers and devices, so you should check the help or settings area of the browser you use.

Choosing to block or delete cookies may affect your experience. Essential features, account functions, security controls or other parts of the website may not work properly if necessary cookies are disabled. Rejecting analytics, functional or advertising cookies should not normally prevent access to basic website content, although some settings may not be remembered.

Where available, you can change your preferences at any time through the website's cookie settings or preference tool. You may also be able to use controls provided by third-party services. Changing a preference does not necessarily delete cookies that have already been placed on your device, so you may also need to clear them through your browser.

Device and advertising controls

Your device may provide additional privacy controls, including settings for tracking, personalised advertising and app permissions. These controls are separate from the website and may not affect all cookies or technologies. If you use more than one device or browser, you may need to apply your choices separately on each one.

Third-party services and related information

We may use service providers to support website hosting, security, analytics, communications, payment-related functions, customer support or other website operations. Some providers may use cookies or similar technologies on our behalf or may set their own technologies when their services are displayed or used. The information collected by those providers is subject to their own policies and the arrangements that apply to their services.

Third-party content, links, tools or advertising may also be available through the website. If you choose to interact with an external service, that service may collect information directly from your device. Richards Casino does not control the privacy practices of independent third parties, so you should review their information before using their services or accepting their technologies.

Cookie information may be combined with other technical or usage information, such as an internet protocol address, browser type, operating system, device identifiers, approximate location or website activity. We use and protect this information for legitimate website, security, operational and improvement purposes, or for other purposes described in the Privacy Policy.

Information collected through cookies may be processed by service providers in Australia or other countries. Where information is handled outside Australia, reasonable steps may be taken to support appropriate privacy and security protections, subject to the circumstances and legal requirements that apply.

Privacy and account information

Cookies are only one part of how information may be collected when you use the website. If you create or use an account, take part in a transaction, submit an enquiry or use a restricted feature, additional information may be collected directly from you. The Privacy Policy explains how personal information is handled, including information about collection, use, disclosure, security, access and correction.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes to the website, the technologies we use, our practices or applicable legal requirements. When changes are made, the updated version will be published on this page with a revised policy date where appropriate. You should review this page periodically so that you understand the current position.

If a material change affects how non-essential cookies are used or how your choices operate, we may provide additional notice through the website or cookie preference tool. Continuing to use the website after an update may indicate that you have read the updated policy, but any consent required by law will be requested through the relevant process.

Questions and requests

If you have a question about this Cookies Policy, want to understand your available choices or wish to make a privacy-related request, please use the contact or support options made available on the Richards Casino website. We may need to verify a request before responding, particularly where it concerns account information or personal information.

This policy is intended to provide general information about cookies used in connection with the website. It does not change any other terms that apply to your use of Richards Casino services. If there is an inconsistency between this policy and a specific cookie notice or preference tool, the more specific information provided at the time may apply to the relevant technology or choice.