Richards Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to the Richards Casino website, games, account services, promotions and any related features made available through the site. They should be read together with any additional rules, notices or promotional conditions shown on relevant pages. Where a specific game, offer or service has separate terms, those terms will also apply.

You must use Richards Casino only where online gambling is lawful and available to you. Laws can differ between Australian states and territories and may also apply differently depending on your location. You are responsible for checking the laws that apply to you before creating an account or using the service. Richards Casino does not encourage anyone to break the law or access the site from a prohibited location.

You must meet the minimum legal age required in your location and provide truthful, current and complete information when registering. An account must be used only by the person whose details are registered. You must not open an account for another person, allow another person to use your account or transfer your account to someone else.

• Keep your login details private and take reasonable steps to protect access to your account.
• Tell Richards Casino promptly if you believe your account has been accessed without permission.
• Do not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
• Do not use automated tools, bots, scripts or other methods intended to interfere with the website or gain an unfair advantage.
• Do not provide misleading information or attempt to avoid identity, age or security checks.

Richards Casino may refuse registration, restrict access or close an account where this is reasonably necessary to meet legal, security, responsible gambling or operational requirements. Any action taken will be handled in accordance with applicable obligations and the information available at the time.

2. Accounts, verification and transactions

You may be asked to verify your identity, age, location, payment method or source of funds. Verification requests may be made when you register, before certain transactions, during an account review or whenever additional information is reasonably required. You must provide documents and information that are genuine, accurate and legible. Processing may be delayed while checks are completed.

Only payment methods available through your account or the website may be used. You must be authorised to use the payment method and the account holder's details should match the information registered with Richards Casino. Using another person's payment method, attempting to conceal the origin of funds or providing false payment information is not permitted.

Deposits and withdrawals are subject to the methods, instructions, checks and conditions displayed on the website at the time of the transaction. A transaction may be declined, reversed, held or reviewed where required by law, payment providers, fraud controls, technical issues or account verification procedures. Richards Casino does not guarantee that every payment method will be available at all times.

You are responsible for checking transaction details before confirming a deposit, withdrawal or other account instruction. You should also review your bank or payment provider's terms, including any fees, conversion costs or processing rules that may apply. Richards Casino is not responsible for charges imposed by a third-party payment provider.

If an account is credited in error, or if funds are received as a result of a technical or administrative mistake, the amount remains payable to Richards Casino. The balance may be corrected or the relevant transaction may be cancelled. If you notice an error, you must notify Richards Casino through the contact channels published on the website and must not knowingly use the affected funds.

3. Games, promotions and account activity

Games are provided for entertainment and involve risk. You should never wager more than you can afford to lose. Game outcomes are determined by the relevant game systems and applicable operational controls. No result, win, return or level of play is guaranteed. You must not attempt to manipulate a game, exploit a fault or interfere with the normal operation of the service.

Promotions, bonuses, rewards and special offers may be subject to separate conditions. Those conditions may include eligibility requirements, participation instructions, time limits, contribution rules, withdrawal conditions or other restrictions. Always read the terms of an offer before accepting or using it. If there is a conflict between a promotion's specific conditions and these general terms, the specific conditions will apply to that promotion to the extent of the conflict.

A promotion may be withdrawn, changed or cancelled where it has been supplied in error, abused, manipulated or affected by a technical issue. Richards Casino may review activity connected with an offer and may decline an entry or remove an associated benefit where the applicable conditions have not been met. You must not create multiple accounts or coordinate activity to obtain a benefit that is intended for one eligible account.

Suspension, closure and outstanding balances

You may request closure of your account at any time using the account or contact options made available on the website. Richards Casino may suspend or close an account where there is a suspected breach of these terms, a security concern, responsible gambling concern, legal requirement, failed verification, payment issue or other legitimate operational reason. An account may also be restricted while an investigation is undertaken.

Closing an account does not remove obligations that arose before closure. Any review of transactions, verification matter, dispute or suspected misuse may continue after access has been restricted. Subject to applicable law and any relevant review, eligible funds may be dealt with in accordance with the payment and account procedures shown on the website.

4. Responsible gambling and privacy

Gambling should remain an entertainment activity, not a way to make money or recover losses. Set a budget before you play and consider setting personal time and spending limits. Never gamble with money needed for rent, bills, essentials or other financial commitments. Avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to escape personal problems.

If gambling stops feeling enjoyable, take a break and use the responsible gambling tools or account restrictions available through the website. You may also seek independent support from an appropriate Australian gambling help service. Friends, family members and qualified support professionals can also provide useful assistance. If you are concerned about your gambling or someone else's gambling, seeking help early can make a difference.

Information is handled in accordance with the Richards Casino Privacy Policy and applicable privacy laws. Personal information may be collected and used for account administration, identity and age checks, payments, security, fraud prevention, customer support, responsible gambling measures, legal compliance and service improvement. Information may be shared with relevant service providers or authorities where reasonably required for these purposes or where permitted or required by law.

You should ensure that information held on your account remains accurate. You may have rights relating to access, correction, marketing preferences and the handling of personal information, subject to applicable law and reasonable verification requirements. The Privacy Policy provides further information about how personal information is managed.

5. Website use, changes and legal information

The website is provided for personal use. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the website unless permitted by law or authorised in writing. Website content, names, designs, software and other materials may be protected by intellectual property rights. Nothing in these terms transfers ownership of those rights to you.

Richards Casino aims to keep website information accurate and available, but access may occasionally be interrupted by maintenance, upgrades, network failures, security events or circumstances outside reasonable control. Website content may contain errors or become out of date. You should check the current information displayed on the website before relying on any account, game, payment or promotional detail.

Richards Casino may update these Terms & Conditions from time to time to reflect changes to the service, legal requirements, security procedures or business operations. The updated version will be published on the website with an updated date where appropriate. Your continued use of the service after changes are published indicates acceptance of the revised terms. If you do not accept a change, you should stop using the service and follow the available account closure process.

To the extent permitted by law, Richards Casino is not responsible for loss caused by events outside its reasonable control, misuse of an account, inaccurate information supplied by a player, interruption of third-party services or failure to follow these terms. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

These Terms & Conditions are governed by the laws that apply to the relevant service and player, subject to any mandatory rights or protections under applicable Australian law. If you have a question, concern or complaint, use the support or contact channels published on the Richards Casino website. Please include enough information for the matter to be reviewed, but do not send unnecessary sensitive information.