Privacy Policy

About this Privacy Policy

Richards Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support interactions, payment activity and related online services. It should be read together with any other terms or notices displayed when you use particular features.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information collected depends on how you use the website. You may be able to browse some pages without providing identifying information, but an account, deposits, withdrawals, verification checks and support requests generally require additional details.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required for a particular activity, you may be given a choice before that activity takes place. You can withdraw consent to marketing at any time, although withdrawing consent does not affect processing that is required to operate your account or meet legal obligations.

Information we may handle

A casino website typically handles several categories of information. The amount and type of information collected will depend on the services you use, the information you provide and the checks that need to be completed.

• Account details, such as your name, date of birth, contact information, username, account preferences and other details needed to create and manage an account.
• Identity and verification documents, which may include information used to confirm your identity, age, address or eligibility to use the service. These checks help prevent impersonation, fraud and misuse of accounts.
• Payment and transaction records, including deposits, withdrawals, payment method details, account balances, gaming activity and records of related transactions. Full payment details may be processed by specialist payment providers rather than stored directly by the website.
• Communications and support information, including messages, questions, complaints, requests, feedback and records of interactions with customer support.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages visited, login activity and technical event data.
• Cookie and similar technology information, including session details, preferences, security information, website performance data and information about how you interact with pages or features.

Please provide accurate information and keep your account details up to date. If you provide information about another person, you should have permission to do so and should make sure they understand how their information may be used.

How information is used and shared

Information is used only for legitimate business, service, security and compliance purposes connected with the website. These purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features, customer support and important service communications.
• Confirming identity and completing age, security, anti-fraud and anti-money-laundering checks where required.
• Detecting suspicious activity, preventing abuse, protecting accounts and maintaining the security of the website and its users.
• Understanding website use, troubleshooting technical problems, improving performance and developing better services.
• Sending promotional communications where you have provided consent or where permitted, subject to your marketing preferences.
• Keeping records and responding to requests, complaints, disputes, legal processes or other obligations that apply to the service.

Information may be shared with service providers that help operate the website or deliver services on its behalf. These providers may support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, security, analytics or other operational functions. They should receive only information reasonably needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, the website or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, resolve disputes, or comply with a lawful request or legal obligation. Information is not intended to be sold as a general commercial product. If business operations or service arrangements change, information may be handled as part of that change in accordance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help remember login sessions and preferences, support security, measure website performance and show how visitors use different pages. Some cookies are necessary for core functions, while others help with analysis, personalisation or marketing.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some preferences may not be remembered. Browser controls vary, so check the help information for your chosen browser for instructions.

Security

Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier procedures. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details private and tell support promptly if you suspect unauthorised access.

Keeping information

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

You may have rights relating to the personal information held about you. These rights can depend on the type of information, the reason it is being used and the requirements that apply to the request. You may ask us to:

• Provide access to personal information held about you and, where appropriate, explain how it has been used.
• Correct information that is inaccurate, incomplete or out of date.
• Delete your personal information where there is no continuing reason or legal requirement to retain it.
• Withdraw consent to receive marketing communications or ask for your marketing preferences to be changed.
• Explain how a request has been considered where you have concerns about the handling of your information.

To exercise your data rights, or to ask a privacy question, email support@richardscasino.wtf. Please describe your request clearly and include enough information for it to be understood. We may need to verify your identity before providing information or making changes, especially where a request concerns account access, financial records or identity documents. This helps protect your information from unauthorised requests.

Deletion is not absolute. A request may be refused, limited or delayed where information is needed to provide a service, protect security, investigate suspected misuse, resolve a dispute or meet a legal record-keeping requirement. If information must be retained, it will continue to be handled for the relevant purpose and, where appropriate, access or use may be restricted.

You can stop marketing messages by contacting support@richardscasino.wtf or by using an unsubscribe option included in a message, where available. Service messages about account security, transactions, verification, changes to terms or other important operational matters may still be sent because they are not promotional communications.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version published on the website will apply to future use of the services. If you have a privacy concern, contact support@richardscasino.wtf so it can be reviewed.